Primary contact
support@shirozen.comTarget reply: 1–2 business days during Monday to Friday, 9:00 AM to 5:00 PM ET.
Before launch: this address is the chosen owned-domain support route and must be provisioned or replaced before publishing.
Complimentary tracked US delivery 30-day returns
Support / human route
Send the details.
Get a plain answer.
Fit question, order issue, or product detail: email the context once and the team can answer without sending you through a form maze.
Fit help
Send the piece, your usual size, desired silhouette, and—once available—the measurements you are comparing.
Order help
Include your order number and the email used at checkout. Never send payment-card details by email.
Damage or error
Attach clear photos of the item, packaging, and shipping label. Support will provide the remedy path before you return anything.
A useful first email
Three details save three replies.
- 01Subject
Order number or piece name + the help you need.
- 02Context
Your usual size, selected size, or the order email.
- 03Evidence
Photos for fit, damage, or fulfillment issues where useful.