01
Service area
This launch build serves the United States as its primary market. Checkout availability depends on an active US Shopify Market and shipping zone. Orders to unsupported addresses cannot be accepted.
02
Cost
Free tracked US shipping is included on eligible United States orders. No minimum order value is required under this launch policy. Any expedited service shown at checkout will display its own charge before payment.
03
Processing
Orders are expected to dispatch within 1–2 business days, excluding federal holidays. A dispatch estimate is not a guaranteed ship date.
If an operational delay affects the order, Shirozen will use the order email to provide an update or available options.
04
Transit and tracking
Typical carrier transit is 3–7 business days after dispatch. This is an estimate, not a delivery guarantee.
Tracking is sent after carrier acceptance. The first scan can take time to appear. Carrier, weather, access, or regional conditions may extend transit.
05
Address problems
Review the delivery address before checkout. Email support@shirozen.com immediately if a correction is needed. Once fulfillment or carrier processing begins, an address change may not be possible.
Shirozen will help investigate parcels marked delivered or stalled, but replacement or refund outcomes depend on the carrier record and the facts of the case.
06
Damage or incorrect item
Email support@shirozen.com with the order number and clear photos of the item, parcel, and label. Do not pay to send a fulfillment error back before receiving instructions.