01
Return window
Request an eligible return within 30 days of delivery. The delivery scan begins the window.
Contact support@shirozen.com before sending anything so the return can be identified and routed correctly.
02
Condition
Items must be unworn beyond a reasonable try-on, unwashed, unaltered, and returned with original tags and packaging where supplied.
Items with wear, odor, laundering, damage after delivery, missing components, or another condition that prevents resale may be declined.
03
Refund returns
For an approved refund return, $8 is deducted for the provided return label. Original expedited-shipping charges, if any, are not refundable.
After the return is received and inspected, an approved refund is sent to the original payment method. Financial institutions control when the credit appears.
04
Size exchanges
The first approved size exchange for a piece is complimentary under this launch policy, subject to stock availability.
If the replacement is unavailable, support will offer the appropriate available alternative or a refund under the refund-return terms.
05
Damage, defect, or wrong item
Report an incorrect, damaged, or materially defective arrival promptly with the order number and clear photos. Shirozen will provide a remedy route without the refund-label deduction when the error is confirmed.
Normal texture variation, screen-to-screen color difference, or the garment fitting as described is not automatically a defect.
06
Final-sale exceptions
A product explicitly marked final sale before purchase is not eligible for preference-based return unless applicable law requires otherwise. Gift cards and items excluded by applicable hygiene rules are non-returnable where the product page says so.