1. Who We Are

Shirozen operates shirozen.com and provides anime-inspired apparel and related products to customers, primarily in the United States. For privacy questions, contact support@shirozen.com.

2. Information We Collect

We may collect the following categories of information:

• Contact information, including name, email address, phone number, billing address, and shipping address.
• Order information, including items purchased, order number, shipping status, returns, exchanges, and support history.
• Payment-related information. Full card numbers are handled by payment processors and are not stored directly by Shirozen.
• Device and usage information, including IP address, browser type, device type, pages viewed, referral source, session activity, and approximate location.
• Marketing information, including email preferences, SMS preferences, ad engagement, and restock alert activity.
• Customer service information, including messages, photos, return reasons, and issue details you send to support.

3. How We Use Information

Shirozen uses personal information to:

• Process orders, payments, shipping, returns, refunds, and exchanges.
• Provide customer support.
• Send order confirmations, shipping updates, restock alerts, and service messages.
• Improve website performance, product presentation, customer experience, and fraud prevention.
• Send marketing messages where permitted by law and your preferences.
• Measure advertising performance and personalize marketing.
• Comply with legal, tax, security, and operational obligations.

4. Cookies and Tracking

Shirozen uses cookies and similar technologies to operate the site, remember preferences, understand traffic, improve performance, support checkout, prevent fraud, and measure or personalize advertising.

Some advertising and analytics activity may be considered sharing or targeted advertising under certain US privacy laws. You can manage cookies through your browser settings and, where available, through the cookie preferences tool on shirozen.com.

5. How We Share Information

We may share information with:

• Shopify and ecommerce service providers that host and operate the store.
• Payment processors, fraud prevention providers, and checkout providers.
• Shipping carriers, fulfillment providers, and logistics partners.
• Email, SMS, customer support, review, analytics, and advertising platforms.
• Professional advisers, legal authorities, regulators, or parties required for compliance, safety, or fraud prevention.
• Successors in the event of a merger, acquisition, restructuring, or business transfer.

6. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may opt out of SMS marketing by following the instructions in the SMS message. Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase or provide service.

7. Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt out of certain uses of your personal information, including targeted advertising or certain sharing practices.

To submit a privacy request, email support@shirozen.com with the subject line “Privacy Request.” We may need to verify your identity before completing the request.

8. California Privacy Notice

California residents may have rights under California privacy law, including the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion; the right to correct inaccurate information; the right to opt out of sale or sharing where applicable; and the right not to be discriminated against for exercising privacy rights.

Shirozen does not sell personal information for money. However, use of advertising, analytics, or retargeting technologies may be considered sharing or targeted advertising under some privacy laws.

9. Data Retention

We keep personal information for as long as needed to provide services, process orders, manage returns, comply with legal and tax obligations, prevent fraud, resolve disputes, enforce agreements, and maintain business records.

10. Security

Shirozen uses reasonable administrative, technical, and organizational measures to protect personal information. No website, payment system, or data transmission is completely secure, so we cannot guarantee absolute security.

11. Children’s Privacy

Shirozen is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact support@shirozen.com.

12. International Transfers

If you access shirozen.com from outside the United States, your information may be processed in countries with different data protection laws than your country of residence.

13. Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on shirozen.com with the updated date.

14. Contact

For privacy questions or requests, contact support@shirozen.com.